FAQ

Common questions and fixes

FAQ

Getting started

Authentication

Points and transactions

Coupons and games

Operations

Still stuck?

Email info@loyalty.lt with your partner ID, the endpoint, and the request_id from the response — every response carries one, successes included, and it lets support find the exact request.

AI agent for partners

Point your own AI assistant at your Loyalty.lt account and let it run the day-to-day work

XML product import

Feed your catalogue in from an XML file or URL

FAQ

FAQ

Getting started

How do I start?

Which languages have an SDK?

What is in the API?

Authentication

Why am I getting 401?

Why am I getting 403 with valid credentials?

The customer cannot scan the QR code

How does a customer sign in?

Points and transactions

How do I award points for a purchase?

A customer returned an order — how do I take the points back?

How do I stop points being spent twice during checkout?

Why is my request returning 422?

Coupons and games

What is the right order for redeeming a coupon?

Do I have to issue the stamp-card reward myself?

Operations

My WebSocket will not connect — what do I check?

What should I retry?

Is there a rate limit?

404 card not found on staging

When does staging reset?

Where do I get shop_id?

Still stuck?

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