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Partners Portal Overview

The Loyalty.lt Partners Portal is a comprehensive web application designed for businesses managing multiple shops, locations, or franchises. It provides centralized control over loyalty programs while allowing for individual shop customization and management.
The Partners Portal is built on Remix.js with TypeScript and provides a modern, responsive interface for partner management across all devices.

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Key Features

Multi-Shop Management

Manage multiple shops and locations from a single dashboard with unified branding and individual customization.

Partner API Access

Full API credentials management with separate staging and production environments for safe development.

Analytics Dashboard

Comprehensive analytics across all shops with detailed insights into loyalty program performance.

Customer Management

Centralized customer database with cross-shop loyalty tracking and unified customer profiles.

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Architecture

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Technology Stack

  • Frontend
  • Authentication
  • API Integration
  • Remix.js: Server-side rendered React application
  • TypeScript: Full type safety and developer experience
  • Tailwind CSS: Utility-first CSS framework
  • shadcn/ui: High-quality component library
  • i18next: Internationalization (Lithuanian and English)

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Application Structure

  • Responsive Design: Mobile-first approach with desktop optimization
  • Sidebar Navigation: Collapsible sidebar with intuitive navigation
  • Header Components: Environment selector, language switcher, notifications
  • Footer Integration: Comprehensive footer with company information and links
  • Dual Environment: Staging and production environment support
  • Visual Indicators: Clear environment identification in the interface
  • Easy Switching: One-click environment switching with data isolation
  • Cookie Persistence: Environment preference saved across sessions
  • Primary Language: Lithuanian (lt) as the default language
  • Secondary Language: English (en) support
  • Dynamic Loading: Language resources loaded on demand
  • Persistent Settings: Language preference saved in localStorage

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Core Modules

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Dashboard

  • Overview Metrics
  • Recent Activity
  • Quick Actions
Key performance indicators across all partner shops:
  • Total Customers: Unified customer count across all locations
  • Active Loyalty Cards: Currently active loyalty program participants
  • Points Issued: Total points awarded across all shops
  • Redemption Rate: Points redeemed vs. points earned percentage
  • Revenue Impact: Direct revenue attribution to loyalty programs

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Shop Management

Shop Creation

Add New Locations
  • Shop information and branding
  • Location and contact details
  • API credential generation
  • Initial configuration setup

Shop Configuration

Customize Each Location
  • Point earning rates
  • Redemption rules
  • Promotional campaigns
  • Staff permissions

Performance Tracking

Monitor Shop Performance
  • Individual shop analytics
  • Customer acquisition metrics
  • Point transaction volumes
  • Revenue performance

Staff Management

Manage Shop Staff
  • Staff account creation
  • Role and permission assignment
  • Access level configuration
  • Activity monitoring

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Customer Management

Cross-Shop Customer Profiles
  • Single customer view across all shops
  • Consolidated loyalty card information
  • Combined transaction history
  • Unified communication preferences
  • Cross-location activity tracking
Advanced Customer Insights
  • Tier-based customer grouping
  • Behavioral segmentation
  • Purchase pattern analysis
  • Engagement level classification
  • Churn risk identification
Customer Engagement Features
  • Bulk email campaigns
  • Targeted promotional messages
  • Loyalty program updates
  • Tier achievement notifications
  • Point expiration reminders

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Analytics and Reporting

  • Loyalty Program Performance
  • Shop Comparison
  • Customer Insights
  • Financial Reporting
Program Health Metrics
  • Customer acquisition cost
  • Retention rates by tier
  • Average order value impact
  • Point redemption patterns
  • Program ROI calculation

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API Management

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Credential Management

The Partners Portal provides complete API credential management with environment separation and security best practices.

API Key Generation

  • Automatic API key and secret generation
  • Environment-specific credentials
  • Key rotation and renewal
  • Usage tracking and monitoring

Access Control

  • Role-based API permissions
  • Endpoint access restrictions
  • Rate limiting configuration
  • Security audit logging

Documentation Access

  • Integrated API documentation
  • Code examples and tutorials
  • SDK download links
  • Testing environment access

Usage Analytics

  • API call volume tracking
  • Error rate monitoring
  • Performance metrics
  • Usage pattern analysis

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Environment Management

  • Staging Environment
  • Production Environment
  • Environment Switching
Development and Testing
  • Safe testing environment
  • Sample data for development
  • Non-production API endpoints
  • Isolated from live customer data
  • Unlimited testing capabilities

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Partner Onboarding

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Getting Started

1

Account Creation

Partners create their account through the registration process with business verification.
2

Business Verification

Submit business documentation and complete identity verification process.
3

Initial Setup

Configure basic business information, branding, and contact details.
4

First Shop Creation

Set up the first shop location with loyalty program configuration.
5

API Integration

Generate API credentials and begin integration with existing systems.
6

Testing Phase

Complete testing in staging environment before going live.
7

Production Launch

Switch to production environment and launch loyalty program.

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Support and Training

Onboarding Assistance

  • Dedicated onboarding specialist
  • Step-by-step setup guidance
  • Best practices consultation
  • Technical integration support

Training Resources

  • Video tutorials and guides
  • Webinar training sessions
  • Documentation and manuals
  • Community forum access

Technical Support

  • 24/7 technical support
  • Priority support tiers
  • Direct developer assistance
  • Emergency support channels

Business Consultation

  • Loyalty strategy consulting
  • Program optimization advice
  • Industry best practices
  • Performance improvement guidance

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Advanced Features

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Multi-Tier Partner Support

Large-Scale Franchise Operations
  • Hierarchical shop management
  • Centralized brand control
  • Individual franchisee permissions
  • Cross-franchise customer tracking
  • Consolidated reporting and analytics
Custom Branding Options
  • Complete interface customization
  • Custom domain configuration
  • Branded mobile applications
  • Custom email templates
  • Tailored user experience
Large Business Requirements
  • ERP system integration
  • Custom API development
  • Advanced security features
  • Compliance reporting
  • Dedicated infrastructure

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Automation and Workflows

  • Automated Campaigns
  • Business Rules Engine
  • Integration Workflows
Marketing Automation
  • Welcome series for new customers
  • Birthday and anniversary campaigns
  • Win-back campaigns for inactive customers
  • Tier upgrade congratulations
  • Point expiration reminders

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Security and Compliance

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Data Protection

The Partners Portal implements enterprise-grade security measures to protect partner and customer data.

Data Encryption

  • End-to-end encryption
  • Database encryption at rest
  • Secure transmission protocols
  • Key management systems

Access Control

  • Multi-factor authentication
  • Role-based permissions
  • Session management
  • Audit trail logging

Compliance

  • GDPR compliance measures
  • Data retention policies
  • Privacy controls
  • Regulatory reporting

Monitoring

  • Real-time security monitoring
  • Intrusion detection
  • Anomaly detection
  • Incident response procedures

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Privacy Controls

Data Protection Measures
  • Granular privacy settings
  • Data anonymization options
  • Customer consent management
  • Right to be forgotten implementation
  • Data portability features
Business Data Protection
  • Isolated partner environments
  • Secure data sharing controls
  • Business intelligence privacy
  • Competitive information protection
  • Custom data retention policies

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Performance and Scalability

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Technical Performance

  • Application Performance
  • Scalability Features
  • Reliability Measures
Optimized User Experience
  • Server-side rendering for fast initial loads
  • Progressive enhancement for offline capability
  • Optimized database queries
  • CDN integration for global performance
  • Real-time updates without page refreshes

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Support and Resources

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Getting Help

The Partners Portal includes comprehensive support resources and multiple channels for assistance.

In-App Help

  • Contextual help tooltips
  • Interactive tutorials
  • Feature documentation
  • Video guides and walkthroughs

Support Center

  • Knowledge base articles
  • FAQ and troubleshooting
  • Community forums
  • Feature request portal

Direct Support

  • Priority support channels
  • Technical assistance
  • Account management
  • Emergency support hotline

Training Programs

  • Regular webinar sessions
  • Certification programs
  • Best practices workshops
  • Industry-specific training

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Success Resources

Maximize Loyalty Program ROI
  • Success metrics and KPIs
  • Optimization strategies
  • Case studies and examples
  • Industry benchmarking
  • Growth planning tools
Advanced Implementation
  • Advanced API usage patterns
  • Custom integration examples
  • Performance optimization tips
  • Security best practices
  • Troubleshooting guides
Partner Network Benefits
  • Partner community forums
  • Networking opportunities
  • Shared learning resources
  • Collaboration initiatives
  • Industry events and meetups

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Next Steps

Partner API Documentation

Explore the complete Partner API for advanced integrations.

Shop Management Guide

Learn how to manage multiple shop locations effectively.

Analytics and Reporting

Understand the analytics dashboard and reporting features.

API Credentials Setup

Set up and manage your Partner API credentials.